“Single Payment” products have a 30 day refund period*. Our refund policy for a Single Payment Product is that you may receive a refund, upon request, within 30 days of original purchase pursuant to individual product offers and conditions. Refunding of original purchase will also result in cancellation of any bonuses received with your original purchase. Refunds are issued in the form of Store Credit and can be used to purchase any product we sell, including the ability to apply the balance of the refund to any monthly subscription.
Memberships and/or Subscription Access Products have a 15 day initial payment refund period. Our refund policy is that you may receive a refund, upon request, if you cancel your membership within 15 days of original purchase. Prorated refunds of unused portions of membership periods are not eligible for cash refunds, but rather will be offered in the form of the equivalent value in universal drop credits at non member retail pricing.
Trial or Intro Period: Any product with a trial or intro period is refundable only for the length of time of the trial or introductory period. For example, a seven day trial purchased for $7 is elligible for a $7 refund for the 7 days of that trial. Once the subscription initiates the subscription refund policy applies to all payments. Cancel your subscription any time during the trial or introductory period to prevent future payments.
If you are past your refund period and do not want to be billed again in the future, you can request a Cancellation. Cancellation of membership immediately terminates membership access and prevents any future billings. You will also be cancelling any bonuses you received with your Membership.
For a refund you must request a refund via the support desk by completing a Cancellation Form.
Requests must be received in the correct format as a ticket in the support desk and received no more than 15 days from Membership/Subscription purchase, or 30 days from Single Payment purchase.
Refund requests submitted in any other manner (including via email to a personal email address of any member of the AMA Family or on Facebook) do not qualify as a submission for a request for refund.